With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Call us on either 01258 452501 or 01258 453171.

Try the NHS App

If you’re a patient at our practice, you can use the NHS App to access a range of NHS services on your smartphone or tablet.

It doesn’t replace existing services. You can still contact us in the usual ways.

But, once you have verified your identity in the app, you will have easy, 24/7 access to a growing range of health services and information. You can: 

• order repeat prescriptions
• access NHS 111 online
• find NHS services
• view your health records
• and much more… 

If you have any problems using the NHS App, you can select ‘help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.

Introducing ‘Anima’ – Our New Appointment System

On Wednesday 18^th October 2023, we will be launching Anima.

Anima seamlessly integrates with your medical record bringing improved access to care and appointments, whilst maintaining your confidentiality. Anima also allows our clinical team to direct you to the most appropriate care for your medical need.

Your Anima requests will be handled in the same way whether you complete the request online, come into the surgery or contact us via telephone. Please be reassured if you have no internet access this will not affect your ability to access care or contact us, you can still contact us in the same way you do now.

We would encourage all patients who can do so to use Anima, as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access. Completing an Anima request yourself also provides you with more discretion should you prefer not to discuss your medical enquiry/symptoms with one of our Team.

We would like patients to register now so as many people as possible are ready to submit Anima requests from Wednesday 18^th October 2023.

Click here to register - Anima (animahealth.com)

Click here to watch a short video on “How to Register/Create Account” - https://www.veed.io/view/6e2d5007-34ea-4b4a-8735-13276acb214d

Our Anima on line service is avaliable from 08:00am -15:00pm Monday - Friday.

Phone lines remain open until 18:30pm.

The online requests are not available after 15:00pm to allow the clinical team time to process all requests submitted that day to ensure patient safety.

After 15:00pm patient's can still call or come into the surgery until we close at 18:30pm.

The Practice is not a 24 hour care facility and in the evenings and at weekends there are no clinicians working to process online requests.

Anyone requiring urgent medical attention out of hours, should contact 111 or in the case of a life threatening emergency call 999.

To access this service please click on the  red "Submit Request" icon at the top of the page.

Online Services

Click here to log into Online Services which includes your medical records

SystmOnline Login (tpp-uk.com)

Please choose the right healthcare service in Dorset

NHS services in Dorset continue to be under extreme pressure.

If you’re unwell and are unsure about where to go, visit 111.nhs.uk or call 111. Please be patient and choose the right care. Get the right treatment, in the right place, at the right time.

At this very busy time, your 111 call may take a little longer to answer than usual but staff will get to you as quickly as possible. Thank you for your patience.

For ongoing or non-urgent concerns please contact your local pharmacist or GP practice.

Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

Thank you for your support.

We’d also like to thank our hard-working teams who are working incredibly hard to care for those in need.

Dispensary Update

24/7 mental health support line (Connections)  - 0800 652 0190

Blandford Hospital - 01258 456541

Blandford Pharmacy - 01258 503329 

Boots Pharmacy (Salisbury Street)  01258 452824

Minor Injuries Unit - Call 111 Mondays & Wednesdays only 9:15am -4:15am by appointment only 

Urgent eye problems - Call 111

CHEC Dorset Community Ophthalmology Service (Eye Community Self-Referral)- 0330 100 4730

 10am – 4pm weekdays only

 Sexual Health Clinics:

Tel:                          0300 303 1948

Visit:                      sexualhealthdorset.org

Steps to Wellbeing- Mental health support

 https://www.steps2wellbeing.co.uk/ 

NHS.uk -Your complete NHS guide to conditions, symptoms and treatments, including what to do and when to get help. 

 https://www.nhs.uk/

Healthier Together - Provides advice for parents, young people aged 0-18 and pregnant women.

 https://what0-18.nhs.uk/ 

MSK Dorset -  Musculoskeletal problems and self-referral to physiotherapy 

https://www.mskdorset.nhs.uk/ 

New text messaging service to support parents and carers

The service is provided by Dorset HealthCare’s Health Visiting team and will help parents and carers who need guidance about a child’s health and development.

Advice will be available about a range of topics, such as breastfeeding, bottle feeding, weaning, sleep, toileting, minor illness, behaviour and parenting by simply texting 07312 277162.

Parents and carers can seek advice via ParentLine from 9am - 5pm, Monday to Friday (excluding bank holidays), with a practitioner responding to messages within one working day. If a text is sent outside these hours the parent or carer will receive an automated message with advice on where to get help if they require it urgently.

ParentLine is not an emergency service. For urgent medical attention please contact your GP, NHS 111 or 999.

Dorset Youth Website - support 0-25 for children and Young People all in one place

https://dorsetyouth.com/

Following the CQC inspection at the end of last year, the Practice have been liaising with our external Health and Safety Provider, the NHS Dorset Quality Improvement Team and other external partners, and we are working hard to address the issues raised. This is something we will continue to do over the coming weeks and months. This includes having protected training time for staff and more robust auditing processes.

We would like to thank our staff at the practice for their continued commitment to patients. The report comes at a time when all aspects of the health and care community are continuing to come under unprecedented demand.

Any patients registered with the practice who have questions or concerns about the report should speak to a member of the practice staff in the first instance.

Thank you for your understanding and patience.

Very Good – 87%

Good – 9%

Neither Good nor Poor - 1.5%

Poor – 1.5%

Very Poor - 0.5%

Don't know – 0.5%

Digital Champions

Solve your IT Queries with Digital Champions.

Do you need to get to grips with that iPad?

Want to navigate your way through social media?

Digital Champions are here to help solve your IT queries.

For more information about digital champions and how they can help you click on the link below to watch a short video.

Digital Dorset - helping to get people online - YouTube

We now have our very own Digital Champion at the Whitecliff surgery, ask at reception to make an appointment.