Over the past three and half years the Practice Team have been working hard to improve many areas of our service. We have reduced the wait times on our telephone system, implemented a digital system that has made access easier, developed a wide-ranging community offer, recruited more GP’s, improved our internal processes around HR and H&S, and much more. It has been a difficult journey, especially as General Practice across the country is struggling to meet the ever-growing demand for appointments. Whilst we accept no service is perfect, and we can always find areas to continue our improvement we are absolutely delighted to say our CQC Inspection has led to us being rated as OUTSTANDING! This is the highest possible rating awarded to only 5% of General Practice’s nationally. The progress we have made in a short space of time has been formally recognised by the CQC external inspectors. We hope you feel as proud as we do of the fantastic work of our Practice Team do for our patients!
The full report is now available to read.
Thank you to all our patients for your ongoing support. We look forward to continuing to provide you with outstanding care.