Compliments
If you’ve received excellent care or wish to thank a member of our team, we’d love to hear from you.
You can share your compliments by filling out a Friends and Family slip at any of our surgeries.
You can also contact us directly by email at whitecliff.compliments@dorsetgp.nhs.uk
Your compliments help us recognise the hard work and dedication of our staff and encourage good practice throughout the surgery.
Concerns or Complaints
If you are unhappy with any aspect of the care or service you have received, please let us know as soon as possible. We take all concerns seriously and view them as an opportunity to learn and improve. Our team is committed to handling complaints promptly, fairly, and confidentially, in line with NHS guidelines.
For detailed information on how to make a complaint, please refer to our Complaints Procedure Leaflet. This leaflet outlines the steps we take to address your concerns promptly and fairly.
You can also contact us directly by email at whitecliff.complaints@dorsetgp.nhs.uk
We encourage you to include as much detail as possible to help us resolve the issue efficiently.
We appreciate you taking the time to share your experiences with us — your feedback helps us to continually improve the care and service we provide to all our patients.