Our online consultation platform is open 8am to 6.30pm Monday to Friday. However, if capacity levels are reached you may not be able to submit a request. In the event this happens and you feel you need urgent medical care please either call 999 or call the Practice on 01258 452501 or come into one of our sites.
The Pharmacy First scheme means you can go and see a pharmacist about several minor illnesses and conditions you would previously have had to see your GP about.
You would still approach the Practice in the first instance via our online consultation platform, and the Practice can then refer you to a Pharmacy First provider for a consultation who will treat you and prescribe medication if necessary. Pharmacy First providers can help you with:
Self care encompasses the things individuals can do to protect their health and manage illness. Click on a link below to find out more.
Physical Health
Physical Health can be described as being able to effectively perform the physical tasks involved in everyday living. It could include things like balance, coordination, agility, strength and having fewer illnesses, disease or injury.
NHS England » Physical health and wellbeing
Mental and Emotional Wellbeing
This is linked to personal wellbeing, feeling positive about yourself and about life and being able to manage and recognise emotions effectively.
Symptom Checker
Health A-Z Health A to Z – NHS (www.nhs.uk)
For more advice on self-care please click on the following link Self Care Zone
What is a Routine Appointment? A Routine appointment is often used for follow up appointments or reviews. These are usually less urgent and not necessarily needed on the same day.
What is an Urgent Appointment? An urgent appointment is for a medical condition that, whilst not life threatening, needs an urgent appointment.
Please complete an online consultation request and a trained clinician will decide if you might require a Routine or Urgent appointment. All requests are reviewed on the same day by clinically trained staff.
Life Threatening or Emergency
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999. Emergencies are situations that cannot be managed at home and may be life threatening.
Cancelling an appointment
It is important that you inform us if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. Failing to attend an appointment without notifying the Practice causes significant disruption and prevents us from giving an appointment to another patient that might need it. The cost to the NHS of missed appointments is significant.
You can call 01258 452501 to cancel your appointment using option one.
Text reminder services
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late for an appointment
If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Home Visits
Patients are requested, where possible, to telephone before 10am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the GP may be able to offer if you came to the surgery.
Please note that the GP, paramedic, or ANP may telephone you rather than visit you if this is medically appropriate. Ultimately it is the clinicians right to decide whether or not a visit is appropriate for a particular set of circumstances.
Special assistance
If you require an interpreter to attend with you when you see a Clinician please notify the Patient Services Team and they will arrange this for you. The Practice operates a Hearing Loop system to support patient’s that require it, and we can provide a British Sign Language interpreter where necessary. Our Practices are fully accessible to disabled people.
Call 111 when it’s a concern, but less urgent than 999.
The NHS non-emergency number.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.